And Why Fixing It Can Save Your Business
If you’re a carrier or owner-operator, you’ve likely heard about the CSA score, but do you really understand how it’s impacting your ability to get loads, work with brokers, or even maintain good insurance rates?
Your Compliance, Safety, Accountability (CSA) score is essentially your safety reputation in the eyes of the FMCSA, brokers, and shippers. And whether you realize it or not, a high (bad) score can cost you contracts, revenue, and even your authority.
Real Example: How a Bad CSA Score Lost a Client Freight Opportunities
One of our recent clients came to us after struggling for months to land consistent freight. Their company had a solid fleet, reliable drivers, and all the right equipment, but still, brokers were hesitant. Why?
Their CSA score was too high, particularly in the Unsafe Driving and Hours of Service categories. Even though their drivers had improved, the score still reflected past violations. Brokers viewed them as a liability, and shippers didn’t want to take the risk.
After signing up with Prime Fleet Management, we immediately stepped in to:
- Analyze and explain their CSA profile
- Identify areas of improvement
- Implement safety and compliance training for drivers
- Challenge incorrect violations and audit results
- Create a plan to steadily improve their score
In just a few months, their score began to drop, and suddenly brokers were responding to their calls. Within 90 days, they were back to booking profitable loads with trusted partners.
Why Brokers and Shippers Care So Much
Brokers and shippers don’t want surprises. A high CSA score signals:
- Poor maintenance
- Unsafe driving behavior
- Hours of service violations
- Potential insurance and liability risks
That’s why many load boards automatically filter out carriers with high CSA scores. It’s not personal—it’s business.
How We Can Help You Turn It Around
At Prime Fleet Management, we specialize in helping trucking companies reduce their CSA scores, stay FMCSA-compliant, and regain trust with brokers and shippers. Our services include:
- Safety consulting
- Compliance audits
- Driver training
- Violation dispute assistance
- Score monitoring and strategy planning
Don’t Let a Number Cost You Thousands
Your CSA score could be the only thing standing between you and a full load board. Let us help you fix it—so you can get back to running your business.
👉 Contact us today to schedule a free consultation.
